Complaints

It may always happen that something is not going as planned. Naturally, you would like to have the opportunity to file a complaint about Kraatje or its products. We recommend that you make known to us your complaints by emailing info@kraatje.eu. This gives us the opportunity to provide the best possible solution. E-mail is our primary communication channel. You will receive a response within one business day in almost all cases. If you submit a complaint via another communication channel, the response may be delayed. However, we will of course do everything we can to respond to you as soon as possible.

If this does not lead to a solution, it is possible to register your dispute for mediation via the “Stichting WebwinkelKeur” via https://www.webwinkelkeur.nl/consument/geschil/.

As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission’s ODR platform. This ODR platform can be found at European ODR. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.