Return Policy Kraatje
14 days cooling off period
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product (unopened sealed bags). If you have your doubts whether you can still change your product then please contact us on info@kraatje.eu.
If you are not all satisfied with the product then please return it to us in the original packing (sealed) and unused. We will refund your money including the original delivery costs within 14 days. You only have to pay yourself for the return shipment.
Explanation of return portal form
Please give in the follwing information:
- Your zip code
- Trackingnumber original order or
- Ordernumber like this: XXXXXX-ok
- Press the start button
- Select shipping method (1)
(1) Costs may be included in carrier return options. However, these costs will not be charged at that moment. You can print the return label for free.
Follow-up procedure:
- Print return label
- Stick label on package
- Take package to shipping point
Return Policy outside EU
Importing goods is at your own risk (import cost, VAT, customs, etc ...). If you return goods without consulting with us first will not refund the order fully. We have to pay import cost, VAT and shipping cost for returned goods. You have to contact us first.
If it is a valid reason we will off course work with you to get it solved and we pay the cost if applicable.
Refusing to accept a shipment is considered the same as returning without consulting us first.
Returning orders without consulting us first: cost will be Euro 75,- (our cost and handling fees).
If your order value is more the refund will be your order value minus Euro 75,-.
If your order value is less, you will get no refund and we reserve the right to collect this amount from your next order.